FAQ: Upzone - The Pop Up Wargaming & RPG Terrain System
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why am I being charged Taxes at checkout? What is VAT?

Some countries require the charge of a Value Added Tax or “VAT”. This is out of our control and we make no profit from it.

Last updated: February 26, 2021 12:13

Customizing my pledge?

Depending on the pledge you have chosen, you can select specific zones to tailor your rewards to exactly what you want. When customizing the Lord Commander pledge, there is a small upcharge associated with it because it requires a special repacking of the zones according to your choices.

Any Pledge level can be upgrading by clicking the “switch pledge level” link before checking out of Backerkit.

Last updated: February 26, 2021 12:19

Is shipping customs friendly?

Yes, shipping will be customs friendly. This means you will not be charged additional cost to receive your product from your local post office. However, some countries in UK, and EU (and others) do impose a VAT which will be charged on Backerkit at checkout so there are no surprise fees to receive your product.

Last updated: February 26, 2021 12:13

shipping prices are higher than the estimated prices on Kickstarter, why?

The shipping rates shown on Kickstarter were estimates based on quotes we received before the campaign. Unfortunately Shipping rates have increased across the board in 2021. We have worked very hard and shopped around to get the best shipping prices for you. This is a major factor as to why it took so long to get the pledge manager out as we really wanted to find the lowest prices available.

Last updated: February 26, 2021 12:13

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

Last updated: February 11, 2021 13:30

How do I use the pledge manager?

BackerKit is very intuitive and easy to use. You will receive an email from BackerKit. Just click the link and follow the instructions from there. Keep in mind, you do not need a BackerKit Backer account in order to access your survey.

Last updated: February 11, 2021 13:35

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords.

Last updated: February 11, 2021 13:36

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to Backerkit directly us via the contact form. Let them know any important details (browser type, mobile device or computer, OS, etc).

Last updated: February 11, 2021 13:36

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods: * Sending us an email from the old email address, specifying the new email address for your backer account. * Sending us a screenshot of your original pledge that shows your backer number on Kickstarter.

Last updated: February 11, 2021 13:37

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, or it may be caught in your spam filter. Confirm that the email address you are searching matches the email address tied to your Kickstarter. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for “backerkit” in your inbox.

Last updated: February 11, 2021 13:37

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator.

Last updated: February 11, 2021 13:38

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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